SHIPPING AND DELIVERY POLICY
Complimentary Shipping
We are committed to providing our customers with exceptional value and service. To this end, we offer complimentary shipping on all orders dispatched from our warehouses in China via ePacket or EMS, and from our facilities in the United States via USPS.
International Shipping
We proudly extend our shipping services to over 200 countries worldwide. Please note, however, that certain destinations may be excluded from our shipping coverage. Should your location fall within these restricted areas, a representative will contact you to discuss available options.
Shipping Costs
The cost of shipping is fixed at a rate of $7.99 per order. This fee applies uniformly to all shipments, regardless of destination or order size, unless otherwise specified in promotional offers or special conditions communicated at the time of purchase.
Customs and Import Duties
We bear no responsibility for customs fees or import duties incurred once items have been dispatched. By completing a purchase with us, you acknowledge and agree that one or more packages may be subject to customs charges upon arrival in your country, which shall be your sole responsibility to settle.
Estimated Shipping Timeframes
Shipping durations vary depending on the destination. Below are our estimated delivery timeframes, calculated in business days:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 10–20 Business Days |
| Canada, Europe | 10–20 Business Days |
| Australia, New Zealand | 10–30 Business Days |
| Central & South America | 15–30 Business Days |
| Asia | 10–20 Business Days |
| Africa | 15–45 Business Days |
Maximum Delivery Period: All shipments are expected to be delivered within a maximum of 45 business days.
Note: These estimates exclude our standard processing time of 2–3 business days prior to dispatch.
Order Tracking
Upon shipment of your order, you will receive an email containing a tracking number, where available. Please be advised that tracking information may not be provided for orders utilizing complimentary shipping options. Additionally, for logistical efficiency, items purchased together may be shipped in separate packages, even if combined shipping was requested.
Further Assistance
Should you have any additional inquiries regarding our shipping and delivery procedures, please do not hesitate to contact us. Our team is dedicated to addressing your concerns and providing support to the best of our ability.